{"id":329,"date":"2020-04-27T16:27:46","date_gmt":"2020-04-27T16:27:46","guid":{"rendered":"https:\/\/salesianosejecafetero.org\/word\/?page_id=329"},"modified":"2026-01-29T20:09:44","modified_gmt":"2026-01-29T20:09:44","slug":"elementor-329","status":"publish","type":"page","link":"https:\/\/salesianosejecafetero.org\/word\/inicio\/colegio-salesiano-sjb\/institucional\/elementor-329\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<h2>Preguntas  frecuentes Colegio Salesiano San Juan Bosco Dosquebradas<\/h2>\n<div id=\"faq-347\" class=\"arconix-faq-wrap\"><div id=\"faq-Cmopuedocomunicarmeconundocentedelcolegio\" class=\"arconix-faq-title faq-closed\">\u00bfC\u00f3mo puedo comunicarme con un docente del colegio?<\/div><div class=\"arconix-faq-content faq-closed\"><p>existen 3 formas de conocer los correos electr\u00f3nicos de los docentes:<\/p>\n<ul>\n<li>En la plataforma acad\u00e9mica Poreducar, cuando ingrese con el usuario y contrase\u00f1a selecciona el nombre del estudiante en el enlace acad\u00e9mica, puede seleccionar el nombre de la asignatura que da el docente y se desplegar\u00e1 el correo.<\/li>\n<li>En la p\u00e1gina del colegio encontrar\u00e1\u00a0 la secci\u00f3n acad\u00e9mica donde podr\u00e1 ver a todos los docentes\u00a0 \u00a0y su respectivo correo electr\u00f3nico.<\/li>\n<li>En la plataforma Teams ingresando en la asignatura del docente requerido, aparecer\u00e1 su nombre y correo electr\u00f3nico<\/li>\n<\/ul>\n<\/div><\/div><div id=\"faq-335\" class=\"arconix-faq-wrap\"><div id=\"faq-Cmopuedodescargarlafacturadepago\" class=\"arconix-faq-title faq-closed\">\u00bfC\u00f3mo puedo descargar la factura de pago?<\/div><div class=\"arconix-faq-content faq-closed\"><p>En el siguiente link podr\u00e1 descargar el v\u00eddeo tutorial que le indica paso a paso el procedimiento para descargar la factura:<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=ZE2m5GKYKGg\">https:\/\/www.youtube.com\/watch?v=ZE2m5GKYKGg<\/a><\/p>\n<\/div><\/div><div id=\"faq-322\" class=\"arconix-faq-wrap\"><div id=\"faq-Culessonlosmediosvirtualesporloscualespuedorealizarelpagodelapensin\" class=\"arconix-faq-title faq-closed\">\u00bfCu\u00e1les son los medios virtuales por los cuales puedo realizar el pago de la pensi\u00f3n?<\/div><div class=\"arconix-faq-content faq-closed\"><p>Puede utilizar los siguientes medios:<\/p>\n<ul>\n<li>Por medio de transferencia a la Cuenta Corriente Davivienda N\u00b0 126269999143 y enviar el soporte de pago exitoso al correo contable.eje<a href=\"mailto:adriana.duque@salesianosjb.edu.co\">@salesianos.edu.co<\/a>, indicando el nombre del estudiante y c\u00f3digo.<\/li>\n<li>Tambi\u00e9n puede realizar el pago por medio de PSE que se encuentra en la p\u00e1gina del colegio en la opci\u00f3n que dice \u00abPagos en L\u00ednea\u00bb dar clic y ya all\u00ed le solicitaron la informaci\u00f3n pertinente para poder realizar el pago.<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-323\" src=\"https:\/\/salesianosejecafetero.org\/word\/wp-content\/uploads\/2020\/04\/imagen-pagina-300x188.jpg\" alt=\"\" width=\"300\" height=\"188\" srcset=\"https:\/\/salesianosejecafetero.org\/word\/wp-content\/uploads\/2020\/04\/imagen-pagina-300x188.jpg 300w, https:\/\/salesianosejecafetero.org\/word\/wp-content\/uploads\/2020\/04\/imagen-pagina-1024x640.jpg 1024w, https:\/\/salesianosejecafetero.org\/word\/wp-content\/uploads\/2020\/04\/imagen-pagina-768x480.jpg 768w, https:\/\/salesianosejecafetero.org\/word\/wp-content\/uploads\/2020\/04\/imagen-pagina.jpg 1280w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<\/div><\/div><div id=\"faq-351\" class=\"arconix-faq-wrap\"><div id=\"faq-Deseopresentarunafelicitacinsugerenciaquejaoreclamodondepuedohacer\" class=\"arconix-faq-title faq-closed\">\u00bfDeseo presentar una felicitaci\u00f3n, sugerencia, queja o reclamo donde puedo hacer?<\/div><div class=\"arconix-faq-content faq-closed\"><p>En la p\u00e1gina web del colegio podr\u00e1 encontrar en la parte superior el icono buz\u00f3n de calidad, por favor diligencie todos los datos que all\u00ed se preguntan y se le dar\u00e1 respuesta en el transcurso de 10 d\u00edas mediante correo electr\u00f3nico.<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><div id=\"faq-342\" class=\"arconix-faq-wrap\"><div id=\"faq-Dndepuedosolicitaruncertificadodeestudio\" class=\"arconix-faq-title faq-closed\">\u00bfD\u00f3nde puedo solicitar un certificado de estudio?<\/div><div class=\"arconix-faq-content faq-closed\"><p>Para solicitar un certificado de estudio debe dirigir su solicitud al correo <a href=\"mailto:secretaria.academica@salesianosjb.edu.co\">secacademicad.eje@salesianos.edu.co<\/a> indicando nombre del estudiante y grado, luego le notificaran el paso a seguir.<\/p>\n<\/div><\/div><div id=\"faq-345\" class=\"arconix-faq-wrap\"><div id=\"faq-Estoypensandoenretirarunestudiantequepuedohacer\" class=\"arconix-faq-title faq-closed\">\u00bfEstoy pensando en retirar un estudiante que puedo hacer?<\/div><div class=\"arconix-faq-content faq-closed\"><p>Por favor enviar un correo electr\u00f3nico con la informaci\u00f3n del estudiante y un n\u00famero telef\u00f3nico a <a href=\"mailto:info@salesianosjb.edu.co\">info.eje@salesianos.edu.co<\/a>, con el fin de podernos comunicar directamente.<\/p>\n<\/div><\/div><div id=\"faq-340\" class=\"arconix-faq-wrap\"><div id=\"faq-Qupuedohacersielcorreoelectrnicoconelqueestoyregistradoenlaplataformayanoexiste\" class=\"arconix-faq-title faq-closed\">\u00bfQu\u00e9 puedo hacer si el correo electr\u00f3nico con el que estoy registrado en la plataforma ya no existe?<\/div><div class=\"arconix-faq-content faq-closed\"><p>Por favor enviar un correo electr\u00f3nico a <a href=\"mailto:carlos.naranjo@salesianosjb.edu.co\">carlos.naranjo@salesianos.edu.co<\/a> con la informaci\u00f3n del estudiante y tel\u00e9fono electr\u00f3nico y en m\u00e1ximo 3 d\u00edas se comunicar\u00e1n con usted.<\/p>\n<p><strong><u>\u00a0<\/u><\/strong><\/p>\n<\/div><\/div><div id=\"faq-337\" class=\"arconix-faq-wrap\"><div id=\"faq-Qupuedohacersiolvideelusuarioocontraseaparaelingresoalaplataformaacadmica\" class=\"arconix-faq-title faq-closed\">\u00bfQu\u00e9 puedo hacer si olvide el usuario o contrase\u00f1a para el ingreso a la plataforma acad\u00e9mica?<\/div><div class=\"arconix-faq-content faq-closed\"><p>Puede enviar un correo electr\u00f3nico a <a href=\"mailto:carlos.naranjo@salesianosjb.edu.co\">carlos.naranjo@salesianos.edu.co<\/a> con los datos completos del estudiante y en m\u00e1ximo 3 d\u00edas se comunicaran con usted.<\/p>\n<\/div><\/div><div id=\"faq-349\" class=\"arconix-faq-wrap\"><div id=\"faq-Tengodudassobrealgunostemasdeconvivenciaoacadmicosdemihijoadondemepuedecomunicar\" class=\"arconix-faq-title faq-closed\">\u00bfTengo dudas sobre algunos temas de convivencia o acad\u00e9micos de mi hijo(a) donde me puede comunicar?<\/div><div class=\"arconix-faq-content faq-closed\"><p>Para la atenci\u00f3n de temas acad\u00e9micos y de convivencia es importante tener presente el debido proceso. En caso de no encontrar soluci\u00f3n con el docente encargado se puede dirigir a los siguiente correos electr\u00f3nicos seg\u00fan el nivel del estudiante:<\/p>\n<p>convivenciapreescolar@salesianos.edu.co \/ academicocolegio.eje@salesianos.edu.co<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Preguntas frecuentes Colegio Salesiano San Juan Bosco Dosquebradas<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":168,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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